Delivery

We aim to dispatch your order within 3-5 days. 

UK - All orders within the UK are sent via Royal Mail 2nd Class Standard (2-3 days delivery). Items ordered during November/ December are sent Royal Mail 1st Class Standard to ensure delivery intime for Christmas.

Rest of the World - All orders are sent via Royal Mail International Standard (7-20 days delivery depending on your country). This is NOT sent tracked.

Please note - It is the responsibility of the customer to cover any additional customs charges for overseas orders. Countries within the EU that purchase from us maybe charged custom fees once the items arrives. Once your order is dispatched by us we are no longer responsible/able to control custom charges.

Wrong/ Incomplete Delivery Address:

If you have entered an incorrect address at checkout contact us immediately and we will happily change the address for you. If your address is not correct upon dispatch we are not responsible for any lost items.

Lost Items:

If you belive that your order is lost in the post here is a helpful time frame when to contact us for a potential lost order. 

UK - 14 working days from the day of dispatch (not from day of order)

Rest of the world - 20 working days from the day of dispatch (not from day of order)

Damaged Items:

If an item has arrived to you and it is damaged please dont hesitate to get in touch at swayingdaisiesshop@outlook.com . Please get in contact as soon as possible and include a clear photo of the issue for us to appropriately address it for you. Ensure you get in contact within 14 days of delivery otherwise we will be unable to take responsibility for the damage.